Shipping & Returns

 

Shipping

FREE SHIPPING ON ORDERS OF $100*

*Promo code SHIP100 will be automatically applied at the checkout on orders of $100+. This applies to orders of $100 before taxes, and after any additional discounts are applied to an order. Free shipping over $100 only applies to Canadian orders at this time.

All orders are shipped within 3 business days of receipt.  Orders will typically arrive within 2 to 8 business days, depending on location. 

Shipping costs are calculated at checkout based on weight and distance for orders under $100. The shipping cost will be displayed for your review prior to order confirmation.

All shipped orders come with Canada Post tracking. Once your items have shipped, you will receive an email containing your order information to confirm that your purchase is on its way. You will receive a second email that contains your Canada Post tracking information 1-2 days after your order ships so you can track your purchase online at canadapost.ca

SHIPPING TO THE USA?

Friends in the US, we’d love to hook you up! Please email us directly or DM on Social for a quote to ship your order.

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Returns & Exchanges

EBB & FLOW will accept returns or exchanges on merchandise that is in its original unused condition within 14 days of the ship date.  All sale items and items purchased using a promotional code (free shipping excluded) are considered "final sale" and do not qualify for refund or exchange.  

All refunds will be applied to the original form of payment, excluding shipping costs. 

EBB & FLOW is not responsible for any returns that are lost, damaged, or sent to an incorrect address. 

To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return.

All costs associated with the return or exchange of an item are the sole responsibility of the customer.