Shipping & Returns
FREE SHIPPING ON ORDERS OF $125*
*Promo code SHIP125 will be automatically applied at the checkout on orders of $125+. This applies to orders of $125 before taxes + after any additional discounts are applied to an order. Free shipping over $125 only applies to Canadian orders at this time.
FLAT RATE CANADA-WIDE SHIPPING WITH CANADA POST
Our FLAT RATE shipping applies to all textiles + most other items in the shop. Some vintage pieces that are oversized, or heavier in weight will not be eligible for FLATE RATE shipping - they will be marked in the description and the cost for shipping will be calculated at the checkout. All orders are shipped within 3 business days of receipt. Orders will typically arrive within 2 to 8 business days, depending on location. NOTE: we have been advised by our Canadian shipping partner, Canada Post, that an additional 1-7 business days on top of our estimated delivery timeframe is a possibility during the COVID-19 pandemic. Please keep an eye on your parcel with the Canada Post tracking number provided - for any other questions about your order, please email our team.
CALCULATED CANADA-WIDE SHIPPING
Extra heavy/oversized vintage items are not eligible for FLAT RATE shipping. These items will be noted as 'Calculated Shipping' in the description — delivery options + shipping costs will be calculated at checkout.
FREE LOCAL PORCH PICK-UP
If you're local to Muskoka and would like to pick your order up rather than having it shipped, that's definitely an option! Please proceed through the checkout and email email@example.com to schedule the pick-up. Orders will typically be ready 24 hours after they are placed. If your order is less that $125 and you are charged shipping at the checkout, it will be refunded to your original form of payment once the pick-up is confirmed.
SHIPPING TO THE USA
Shipments to the USA are sent via Canada Post. Please email us for a shipping quote to addresses located in the US. Duties and taxes may apply upon arrival. EBB & FLOW is not responsible for these additional costs and they are not included in our shipping rate. All orders are processed and shipped from our Muskoka Studio within 2-4 business days. You will receive a shipping notification once your order leaves the studio.
RETURNS & EXCHANGES
EBB & FLOW will accept returns or exchanges on merchandise that is in its original unused condition within 14 days of the ship date. All vintage items, all sale items and items purchased using a promotional code (free shipping excluded) are considered "final sale" and do not qualify for refund or exchange.
- All refunds will be applied to the original form of payment, excluding shipping costs.
- EBB & FLOW is not responsible for any returns that are lost, damaged, or sent to an incorrect address.
- To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return.
- All costs associated with the return or exchange of an item are the sole responsibility of the customer.
Damages & Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items, vintage items and/or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.